Terms and Conditions for Man With Van Tooting
These Terms and Conditions set out the basis on which Man With Van Tooting provides moving, lifting, loading, delivery, and related transport services to customers in the UK. By making a booking, you agree to be bound by these terms, which apply to every van service, furniture move, item collection, delivery-only job, and any additional labour requested as part of the booking. Please read them carefully before confirming your appointment. These terms are intended to be fair, practical, and consistent with standard UK consumer and transport practices.
For the purposes of these terms, “we,” “us,” and “our” refer to the service provider operating under the name Man With Van Tooting. “You” and “your” refer to the customer, client, or person placing the booking. A booking may be made by an individual, landlord, tenant, business, managing agent, or authorised representative, but the person who confirms the booking remains responsible for the accuracy of the information supplied and for payment unless otherwise agreed in writing.
These terms apply to the extent permitted by UK law and do not affect your statutory rights as a consumer. Nothing in these terms is intended to exclude liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Where a part of these terms is found unenforceable, the remaining provisions will continue in full force.
1. Booking Process
A booking for a van and man service is only confirmed once we have accepted the job details and, where required, received any deposit or advance payment. During the booking process, you must provide accurate information about the collection and delivery addresses, property access, parking restrictions, item dimensions, floor levels, number of items, and any special handling requirements. If the information changes after confirmation, the price, vehicle size, staffing level, and time required may need to be amended.
We may offer an estimate or quotation based on the information available at the time. Any estimate is not a fixed quotation unless specifically stated as such in writing. If the actual work differs from what was described at booking, or if additional labour is required due to incomplete or inaccurate information, we may adjust the charge accordingly. This may include changes arising from difficult access, extra flights of stairs, long carrying distances, unexpected dismantling needs, or delays caused by parking problems.
We reserve the right to refuse or cancel a booking if the job is unsafe, unlawful, excessively contaminated, unsuitable for the vehicle, or beyond the scope of the service agreed. In the event of a Man With Van Tooting cancellation due to operational reasons, we will notify you as soon as reasonably possible and, where payment has been taken in advance for a cancelled service, we will arrange a refund for the unused amount in line with these terms and applicable law. Please note that time slots are allocated in reliance on the information provided, so punctuality and readiness are important.
2. Payments and Charges
Charges for man with van services may be calculated by hourly rate, fixed price, mileage, job complexity, or a combination of these factors. Any agreed prices are based on the details supplied at booking and may be updated if the scope changes. Unless stated otherwise, prices include the vehicle, fuel for the agreed route, standard loading and unloading assistance, and the number of staff specified. Any specialist equipment, additional movers, waiting time, tolls, parking charges, or congestion-related costs may be charged separately if reasonably incurred.
Payment terms will be confirmed when the booking is made. In many cases, payment is due on completion of the job, but we may request a deposit, part-payment, or full advance payment for larger, repeat, peak-time, or high-value bookings. Accepted payment methods may include bank transfer, card payment, or other methods we specify from time to time. All fees must be paid in full without deduction or set-off unless required by law. If a payment is declined, reversed, or otherwise fails, you remain responsible for the outstanding amount and any reasonable costs associated with recovering it.
Where a job overruns because of factors outside our control, including delays in access, delays in completion of paperwork, or your failure to have items ready to move, additional charges may apply at the agreed hourly rate or part thereof. If the service is delayed because of our own fault, we will handle the situation fairly and may reduce or waive additional charges as appropriate. We may also suspend performance until any overdue payment has been settled. Man With Van Tooting is not obliged to release items held on the vehicle or at another location until payment due has been received, subject always to the law and any applicable consumer protections.
3. Cancellations, Rescheduling, and No-Shows
You may cancel or reschedule a booking by giving notice in accordance with the cancellation terms confirmed at the time of booking. Unless a different policy is expressly stated for your job, notice provided at least 48 hours before the scheduled start time will usually avoid a cancellation charge. Short-notice cancellations may be charged in part or in full if we have already allocated staff, reserved a vehicle, or turned away other work in reliance on your booking.
If you are not ready at the agreed time, fail to provide access, or do not attend the collection or delivery point, the job may be treated as a no-show. In such cases, we may charge for waiting time, travel, and any reasonable losses incurred. If a second attempt is required because you or a third party was unavailable, extra charges may apply. We encourage customers using a van with driver service or full moving service to ensure all items, keys, permits, and permissions are arranged in advance.
We may cancel or postpone a booking if adverse weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or another event beyond our reasonable control prevents us from carrying out the service safely or on time. Where possible, we will offer a new date or time. If we cannot do so within a reasonable period, you may be entitled to a refund of any amount paid for the unused service. Nothing in this clause limits any rights you may have under consumer law where we fail to provide the service with reasonable care and skill.
4. Liability and Damage
We will perform the service with reasonable care and skill. However, as with any man and van service, the moving of furniture and goods involves inherent risks. You are responsible for ensuring that items are suitable for transport, adequately packed, and properly protected unless we have expressly agreed in writing to provide packing or wrapping. We are not liable for damage arising from inadequate packaging, pre-existing defects, hidden faults, unstable stacking, or the natural effects of normal handling during transport.
Where we are responsible for loss or damage, our liability will be limited to the direct loss suffered and, subject to any mandatory legal rights, will not extend to indirect, special, or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress. Any liability we accept is also limited to the value declared by you or, where no value has been declared, the reasonable market value of the item concerned at the time of the loss. You should notify us of any damage or missing items as soon as reasonably practicable, and in any event within a reasonable period after the service ends.
We are not responsible for items left unattended after delivery, nor for items loaded or unloaded by the customer or by third parties acting on your behalf. You must remove or secure fragile, valuable, or hazardous goods before transit unless we have agreed in advance to handle them. This includes glass, artwork, antiques, electronics, cash, documents, and personal data carriers. If you ask us to transport high-value items, you should tell us beforehand so that suitable precautions can be discussed. Man With Van Tooting may refuse to carry certain goods where the risk is too high or where handling would be inappropriate.
5. Customer Responsibilities
You must ensure that the collection and delivery locations are safe, accessible, and legally available for loading and unloading. This includes arranging parking permissions, lift access, property entry, and any required permits. You must also disclose any restrictions that could affect the job, including narrow staircases, restricted hours, controlled entrances, or other access limitations. If we are unable to complete the service because reasonable access was not provided, you may still be charged.
You are responsible for securing all items for transport and for providing accurate information about weight, dimensions, and contents. You must not include prohibited, dangerous, unlawful, or contaminated items without prior written approval. We may inspect items to the extent reasonably necessary for safety, legality, and operational purposes. If undisclosed items pose a risk, we may stop the job, seek instructions, or remove the item from transport at your cost and risk.
If you or someone acting on your behalf assists with lifting, loading, or unloading, they do so at their own risk and must follow reasonable instructions relating to safety and handling. We may decline to allow assistance where it would create a safety concern. You must also ensure that any pets, children, or bystanders are kept clear of the work area. Delays caused by your failure to meet these responsibilities may lead to additional charges or reallocation of the appointment.
6. Waste and Disposal Regulations
If the service includes removal of unwanted items, rubbish, or clearances, you acknowledge that waste handling is subject to UK environmental and waste regulations. We will only transport, dispose of, or transfer waste where it is lawful and appropriately arranged. You must tell us in advance if the job includes waste, and you must not ask us to dispose of hazardous, clinical, chemical, or regulated waste unless this has been specifically agreed and lawfully handled under the relevant requirements.
Waste remains your responsibility until it has been lawfully transferred to a licensed facility, carrier, or other authorised recipient. If you ask us to collect items that could be classed as waste, you confirm that you have the legal right to dispose of them and that they are not contaminated or dangerous beyond what has been disclosed. We may request details needed to comply with waste transfer obligations, including descriptions of the waste type and origin. Where required, you may need to sign or accept a waste transfer note or similar record.
We reserve the right to refuse any item that appears to be prohibited, unsafe, or unsuitable for transport or disposal. If prohibited materials are discovered after collection has begun, we may stop the job, isolate the item, and seek instructions or report the matter to the appropriate authority if necessary. You are responsible for any fines, clean-up costs, or third-party claims arising from inaccurate disclosure, unlawful disposal instructions, or the inclusion of restricted materials. These obligations apply whether the service is described as a move, clearance, or van service.
7. Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also be entitled to rely on any mandatory consumer protections available in your jurisdiction. Any court proceedings relating to these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.
If we choose not to enforce a provision on one occasion, that does not mean we waive our right to enforce it later. No person who is not a party to these terms has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. We may update these terms from time to time, and the version in force at the time of booking will generally apply to your service unless a change is required by law or expressly agreed by both parties.
By proceeding with a booking for Man With Van Tooting, you confirm that you have read, understood, and accepted these Terms and Conditions. If anything is unclear, you should raise it before the job starts so that it can be explained or confirmed in writing. These terms are designed to support safe, transparent, and efficient man with van services while maintaining fairness for both parties.