Man with Van Tooting Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Tooting provides removal and related services within the United Kingdom. By making a booking, using our services or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Man with Van Tooting, we, us or our means the removal service trading under the name Man with Van Tooting in the United Kingdom.

1.2 You or your means the customer who books or receives services from us.

1.3 Services means any removal, man and van, transportation, loading, unloading, packing assistance, or related services provided by us.

1.4 Goods means the items, belongings or property that you ask us to transport or handle.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written confirmation we issue.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and business customers within our operating area and to other UK destinations as agreed at the time of booking.

2.2 The exact scope of services, including the number of staff, size of vehicle, locations, dates, times and any additional services, will be agreed before the booking is confirmed and set out in our booking confirmation.

2.3 We reserve the right to refuse to move any items which, in our reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, hazardous or may cause damage to our vehicle, staff, third parties or other goods.

3. Booking Process

3.1 You can request a quotation by providing accurate information about the addresses, access conditions, dates, times, nature and approximate quantity of goods, and any special requirements such as packing assistance, disassembly or reassembly.

3.2 Quotations are based on the information you provide. If that information is incomplete or inaccurate, or if your requirements change, we may revise the quotation or apply additional charges.

3.3 A booking is only confirmed when we have accepted your request and issued a confirmation. Until that point, availability of vehicles and staff is not guaranteed.

3.4 It is your responsibility to check that the details on the quotation and confirmation are correct, including dates, addresses, access details, and any special instructions. Any discrepancies must be notified as soon as possible before the service date.

4. Access, Parking and Your Responsibilities

4.1 You are responsible for ensuring that there is suitable and legal access for our vehicle at both collection and delivery addresses. This includes obtaining any necessary parking permissions, permits or suspensions in advance.

4.2 Any parking fines, penalties or towing charges incurred as a direct result of inadequate parking arrangements or instructions will be added to your invoice and must be paid by you.

4.3 You must ensure that all goods are ready for transport at the agreed start time unless packing services have been specifically agreed. You must also ensure that lift access, corridors, stairways and entrances are clear and suitable for moving your goods.

4.4 You are responsible for securing or removing any fixtures, fittings or appliances that require specialist disconnection, such as gas cookers, hard-wired lights or plumbing connections. We do not accept responsibility for such disconnection or reconnection work.

4.5 Children, pets and other household members must be kept away from areas where loading, unloading or moving is taking place, to ensure safety and efficient working.

5. Packing and Preparation of Goods

5.1 Unless we have agreed to provide packing services, you are responsible for packing your goods in suitable containers and materials that are secure and fit for transport.

5.2 We are not responsible for damage to goods that are poorly packed, overloaded in boxes, inadequately protected or otherwise unfit for transport.

5.3 You must remove or adequately secure any loose parts, shelves, glass panels and fragile fittings. Items such as fridges and freezers should be emptied and defrosted in advance.

5.4 We will take reasonable care when handling and loading goods, but we are entitled to rely on the assumption that all goods presented for removal are safe, stable and properly packed.

6. Prohibited and Restricted Items

6.1 We will not carry or handle the following items and they must not be included with your goods:

a. Explosive, flammable, corrosive, toxic or hazardous substances including gas cylinders, fuels, paints, solvents and chemicals.

b. Illegal items or substances of any kind.

c. Cash, securities, jewellery, precious metals, valuable collections, or other high-value items unless we have expressly agreed in writing.

d. Livestock, animals, plants or perishable goods that may deteriorate in transit.

6.2 If you include prohibited items without our knowledge, you do so at your own risk and you will be responsible for any loss, damage, expense, fine or claim incurred as a result.

7. Payments and Charges

7.1 Our charges are usually based on an hourly rate or a fixed price, as set out in your quotation and confirmation. The basis of charging will be made clear before you book.

7.2 We may require full or partial payment in advance, a deposit, or card details to secure your booking. Any deposit paid is non-refundable except where expressly stated otherwise or where we cancel the booking.

7.3 Unless otherwise agreed, all charges are payable on completion of the service on the same day. We reserve the right to retain goods in our vehicle or storage until payment has been received in full.

7.4 If the service extends beyond the booked time due to delays outside our control, such as waiting time for keys, delays in access, packing not being completed, or new instructions from you, additional time will be charged at the agreed hourly rate, rounded up to the nearest half hour.

7.5 If payment is not made when due, we reserve the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing payment.

8. Cancellations and Amendments

8.1 You may cancel or amend your booking by giving us notice as early as possible. All cancellations or changes must be communicated directly to us.

8.2 If you cancel more than 48 hours before the scheduled start time, we will usually cancel the booking without additional charge, although any non-refundable deposit or third-party costs may be retained.

8.3 If you cancel within 48 hours of the scheduled start time, a cancellation fee may be charged up to a reasonable proportion of the quoted price, to cover our lost opportunity and allocated resources.

8.4 If you cancel on the day of the move or fail to provide access at the agreed time, we reserve the right to charge up to 100 percent of the quoted price.

8.5 We may cancel or postpone the service if events beyond our reasonable control occur, including severe weather, road closures, accidents, illness, vehicle breakdown, or other operational constraints. In such cases we will seek to rearrange the service at the earliest convenient time and any advance payments for the cancelled service will be refunded or carried forward. We will not be liable for consequential loss arising from such cancellation.

9. Delays and Waiting Time

9.1 We will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed. Factors such as traffic, accidents, roadworks and weather may affect arrival and journey times.

9.2 We are not liable for any loss, expense or inconvenience you may suffer as a result of delays that are outside our control.

9.3 If we are required to wait for access, keys, authorisations or for you to complete packing, this time may be charged at the agreed hourly rate.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage is, however, subject to the limitations set out in this section.

10.2 We are not liable for any loss or damage that arises from your own packing, inadequate or unsuitable packaging, or failure to take reasonable steps to protect goods.

10.3 We are not liable for normal wear and tear, minor marks, scuffs or scratches that may occur in the ordinary course of moving, particularly on pre-existing damaged or heavily used items.

10.4 We are not liable for damage to items that are inherently fragile, poorly constructed, or unsuitable for transportation, including but not limited to flat-pack furniture moved in an assembled state, furniture with loose joints, or items with pre-existing defects.

10.5 Unless otherwise agreed in writing, our liability for loss of or damage to goods is limited to a reasonable cost of repair or replacement, up to a maximum amount per job that reflects our standard level of cover. If you require increased protection, you should arrange your own insurance cover for the full value of your goods.

10.6 We will not be liable for indirect or consequential loss, including but not limited to loss of profits, loss of income, loss of use, emotional distress, or costs arising from missed appointments, delays in property transactions, or third-party charges.

10.7 We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including acts of nature, fire, flood, war, terrorism, civil disturbance, road closures, traffic accidents, or compliance with law or the instructions of a public authority.

11. Claims and Complaints

11.1 You must inspect goods and property as soon as reasonably possible after the service is completed. Any loss or damage that you believe is our responsibility should be reported to us as soon as practicable.

11.2 Any visible damage to furniture, goods or property should be notified on the same day of the move where possible, or within a reasonable time thereafter, providing evidence such as photographs and a clear description.

11.3 We will investigate any complaint in good faith and may ask for additional information or evidence. You agree to cooperate with our investigation and to give us a fair opportunity to inspect and, where appropriate, repair any damage.

11.4 Any claim is subject to the liability limitations set out in these Terms and Conditions. We reserve the right to offer repair, replacement, or a reasonable financial contribution, taking account of age, condition and value of the items concerned.

12. Waste and Environmental Regulations

12.1 We operate in line with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items by prior agreement.

12.2 Where waste removal is agreed, you confirm that you have the right to dispose of the items and that they do not contain hazardous or regulated materials requiring specialist handling or licences.

12.3 We will not remove or transport hazardous waste, clinical waste, asbestos, chemicals or any materials that require special treatment under UK law.

12.4 Where we agree to dispose of items on your behalf, we will use lawful and appropriate disposal routes such as licensed waste facilities or reuse centres. Additional charges may apply depending on the type and quantity of waste.

12.5 You agree not to request or encourage any disposal or practice that would breach waste regulations, environmental law or local authority rules.

13. Insurance

13.1 We maintain insurance cover appropriate for a man and van removal service operating in the UK. Details can be provided upon request.

13.2 Our insurance is subject to terms, conditions and exclusions imposed by the insurer. Our liability to you will not exceed the scope or limits of our insurance unless otherwise required by law.

13.3 You are strongly advised to arrange your own comprehensive insurance cover for high-value, fragile or irreplaceable items, as our standard cover may not be sufficient for your needs.

14. Data Protection and Privacy

14.1 We collect and process personal data such as names, addresses, and contact details for the purposes of providing our services, managing bookings, processing payments and complying with legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share your information with trusted partners where necessary to deliver services or comply with legal requirements.

14.3 By using our services, you consent to the processing of your personal data in accordance with applicable UK data protection laws.

15. Termination of Services

15.1 We may suspend or terminate the provision of services immediately if you fail to pay any amount due, act abusively or threaten our staff, request illegal activities, or otherwise materially breach these Terms and Conditions.

15.2 In the event of termination for your breach, any sums already paid will not be refunded and you may be liable for any additional costs or losses incurred.

16. Variations to Terms

16.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to your contract.

16.2 Any variation to these Terms and Conditions requested by you will only be effective if agreed in writing by us.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any contract between you and us are governed by and construed in accordance with the laws of England and Wales.

17.2 Any dispute arising out of or in connection with our services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights you may have as a consumer.

18. Severability

18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and Man with Van Tooting in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in writing in these documents.

By confirming your booking or allowing our team to begin work, you confirm that you have read, understood and agree to these Terms and Conditions.